Last updated: 9 November 2026
These terms apply to all orders placed through apex99.co.uk by consumers. Trade customers should also read our Trade Terms. By placing an order you agree to these terms.
1. About us
This website is operated by Apex99. You can contact us through our contact form.
2. Orders and contract
Your order is an offer to buy. We accept it when we send a dispatch confirmation, and the contract is formed then. We may decline an order, for example if an item is out of stock, if there is a pricing error, or if we suspect fraud. If we decline, we will refund anything you have paid.
3. Prices and payment
Prices are in pounds sterling (GBP) and include VAT where it applies. Delivery costs are shown at checkout before you pay. Payment is taken when you place your order using the methods offered at checkout. If a price is obviously wrong, we may cancel the order and refund you.
4. Product information
We take care to describe and show products accurately, but colours and packaging may vary slightly from the images on screen.
5. Delivery
Delivery is covered in our Delivery & Returns policy. Risk in the goods passes to you when they are delivered.
6. Your right to cancel and return
If you are a consumer, you have a legal right to cancel within 14 days of receiving your goods. Full details are in our Delivery & Returns policy.
7. Faulty goods
Goods must be of satisfactory quality, fit for purpose and as described. If an item is faulty, your rights under the Consumer Rights Act 2015 apply. Contact us and we will put it right.
8. Our liability
Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or anything that cannot legally be limited, and nothing affects your statutory rights. Otherwise, we are only liable for losses that were a foreseeable result of our breach, and we are not liable for business losses where you buy as a consumer.
9. Privacy and cookies
How we use your data is explained in our Privacy Policy and Cookie Policy.
10. Changes to these terms
We may update these terms. The version in force when you place your order applies to that order.
11. Law and disputes
These terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction, although you may also have the right to bring a claim in the part of the UK where you live.