Last updated: 9 November 2026
Delivery
We dispatch orders from our UK warehouse and aim to send them within 2 working days of receiving cleared payment. Delivery options, costs and estimated delivery times are shown at checkout. You will receive an email with tracking details when your order ships.
If your order has not arrived within the estimated time, please contact us and we will investigate with the courier.
Damaged or incorrect items
Please check your parcel when it arrives. If an item is damaged, faulty or not what you ordered, contact us within 14 days with your order number and, where relevant, a photo. We will arrange a replacement or refund.
Your right to cancel (consumers)
Under the Consumer Contracts Regulations 2013 you can cancel your order for any reason within 14 days of the day you receive the goods. You then have a further 14 days to send the goods back to us.
How to return an item
- Contact us with your order number and the items you want to return.
- Pack the items securely in their original packaging, unused and in resaleable condition, with all accessories.
- Send them back using a tracked service. You are responsible for the cost of returning goods unless they are faulty or we sent the wrong item.
Refunds
We refund the price of the goods and standard delivery within 14 days of receiving the goods back, or of you providing proof of postage, whichever is earlier. Refunds go to the original payment method. We may reduce the refund if an item has lost value because it was handled more than needed to inspect it.
Items that cannot be returned
Items that are sealed for hygiene or health reasons and have been opened (for example personal care products) cannot be returned unless faulty.
Faulty goods
Your rights under the Consumer Rights Act 2015 are not affected by this policy. In the first 30 days you can reject a faulty item for a full refund.
Trade orders
Returns for trade accounts are covered in our Trade Terms.